Terms of Use

The website is operated by Globodain Technology Corporation S.L., CIF B06850747, Calle Gladiolo 13, 1A, 41008 Sevilla, Spain (“Globodain” or the “Provider”). For communications relating to these Terms, contact info@globodain.com.

Accessing, browsing or using the site constitutes full acceptance of these Terms. If you disagree, you must refrain from using the site. Merely viewing informational content does not, by itself, constitute contracting Orbit or any other service. Professional services always require express acceptance of the relevant proposal or contract.

Content published on the site is informational and commercial only. Product and service descriptions, indicative prices (including “from” wording), Orbit plans, advertised response times and any other marketing conditions do not, by themselves, constitute a binding offer under Spanish civil law, nor create an obligation to contract on the published terms.

Unless expressly stated otherwise, all amounts shown on the site are in euros and exclusive of indirect taxes (including VAT). Final scope, price, delivery cadence, regulatory frameworks included, add-ons and the applicable SLA are confirmed exclusively in the signed proposal or contract, which prevails over any site content in case of conflict.

• Orbit plans

Orbit is Globodain’s B2B professional accompaniment program aimed at adapting the Client’s technology, processes and controls to applicable regulatory and security requirements. The typical delivery cycle comprises, successively or concurrently depending on the contracted plan: (i) an initial technical audit; (ii) an action plan; (iii) implementation of technical controls and changes; and (iv) monitoring of regulatory or market signal with impact. Orbit is generally offered as Starter, Growth, Scale or a tailored (“Custom”) offer, subject to the specifics of each proposal.

Within that cycle, the audit is a technical diagnosis whose depth (basic, complete, extended or full) depends on the plan. The compliance block covers design and technical implementation of controls and changes aligned with frameworks in scope. The technology block includes, per plan, support sessions, a single contact, architecture planning, integrations, automations and environment/infrastructure review. The monitoring block covers tracking of gazettes, news and signals with impact on the Client’s business and, where contracted, monitoring or reporting relating to the Client’s customers.

Corporate catalogue solutions (including chatbots, Ask Intelligence, cloud, serverless, PWA, Shopify, Supabase, headless CMS or Figma to Code) may be activated as an expansion of the Orbit cycle or contracted as a standalone closed project, on terms agreed in writing.

For the purposes of these Terms and all related commercial communications, it is expressly stated that Globodain is not a certification body, accreditation entity or competent authority, and does not issue regulatory compliance certifications. Orbit does not constitute legal advice, a legal opinion or representation before authorities or third parties. It also does not replace the Client’s compliance officer, internal or external counsel, or authorised auditors, certifiers or other third parties.

Globodain’s support is provided solely from a technological perspective: systems adaptation, design and implementation of technical controls, preparation of technical evidence, and monitoring of signal with operational impact. Any documentation or evidence described as “audit-ready” or similar is intended to facilitate work by third parties authorised by the Client; it never equals a Globodain certification, warranty or affirmation of the Client’s compliance status against a given regulatory framework. By way of example, tracking official gazettes (BOE, regional gazettes, EU official journals) or SEPA-type changes constitutes technology support and operational briefing — not a legal opinion or advice on securities or insider information.

Commercial-intelligence services — including market signal, reports, competitor monitoring and, where activated, Ask Intelligence — are delivered for the contracting Client or, in the agency channel, packaged as set out in the proposal (including white-label reports when agreed). The MCI SaaS platform is also governed by its own terms at mci.globodain.com. The technology solutions catalogue (integrations, automations, development, deployments and modules published at /solutions) may be contracted inside Orbit or as a closed project.

The Client and, where applicable, the agency undertake lawful use of signal and reports: not for unlawful activity, fraud or abuse of inside information. Globodain does not warrant exhaustiveness of public sources or commercial outcomes derived from the signal.

• MCI cases (agencies)
• MCI Terms

When the contracting party is a marketing agency or studio, the commercial relationship with the end client generally remains with the agency. Globodain acts as a technical and intelligence back office. Typically Globodain invoices the agency; other billing or white-label schemes are set in the proposal. Globodain does not compete for creative, paid media, SEO or community management described as the agency’s own offering.

Unless otherwise agreed in writing in the proposal, the Orbit cycle includes an initial technical audit billed as a fixed fee separate from the plan’s monthly fee. The indicative published amount for that audit is one thousand euros (€1,000), excluding VAT. Work depth (basic, complete, extended or full) is determined by the contracted plan. Monthly amounts published on the site exclude both the initial audit and add-ons.

The initial audit generally opens the Orbit cycle. The monthly plan, cadence and remaining operational conditions are defined after the commercial diagnostic and acceptance of the corresponding proposal.

Service scope — including reference regulatory frameworks, implementation cadence, session volume or frequency, response SLA, integrations, automations and monitoring — is bindingly set in the proposal or SOW. Any material expansion, reduction or change of scope requires written agreement of the parties, without prejudice to day-to-day coordination by the appointed contact.

Additional services, whether recurring or one-off, are billed at indicative rates published on the site or, failing that, at the price expressly agreed in the proposal. If recurring add-on spend sustainably exceeds approximately fifty percent (50%) of the next available plan tier, Globodain may propose an upgrade to that tier instead of stacking isolated expansions, without obliging the Client to accept the upgrade.

The Client shall appoint a contact with sufficient decision-making authority and shall provide, within reasonable time, the access, environments, credentials, documentation and information needed for proper performance. The Client warrants that information provided is true, complete and materially up to date, and that it is entitled to grant Globodain any required access.

The Client alone retains final responsibility for its regulatory compliance, for business decisions it takes, and for any operations, configurations or processing outside contracted scope. The Client shall not use the service to evade its own legal duties or to attribute to Globodain the role of certifier, legal counsel or party responsible for the Client’s compliance. The Client shall promptly inform Globodain of any material change in its technology stack, applicable frameworks or designated contacts.

Globodain shall deliver the service with the professional technical diligence of a specialised provider, in accordance with the scope, timelines and means agreed in the proposal or SOW. In particular, it shall maintain a coordinating contact per the contracted plan, honour confidentiality and applicable personal-data processing instructions, and document agreed technical deliverables (action plans, technical evidence, monitoring reports or others) in the format and with the cadence agreed.

Response times published in marketing materials or pricing pages (for example, twenty-four hours, twelve hours or thirty minutes) are merely indicative of plan level and, unless the contract defines otherwise, refer to first human acknowledgement or response during Europe/Madrid business hours — not to full resolution of the incident, request or issue raised.

The contractual SLA — including support channels, severities, exclusions, measurements and remedies — is defined exclusively in the signed proposal or contract. These Terms do not establish a generic public SLA and do not create a right to penalties or compensation merely because indicative times are announced on the site.

Globodain retains all intellectual and industrial property rights in its methodologies, know-how, templates, internal tools, generic libraries and residual knowledge developed or improved independently of the specific engagement. Unless otherwise agreed in writing, the Client receives a non-exclusive, non-transferable (except within the Client’s group) licence of indefinite duration to use, within its organisation, the engagement-specific deliverables — documentation, configurations and custom code built for the Client — without prejudice to third-party rights in pre-existing or open-source components.

Globodain or third-party SaaS products (including MCI) and third-party software are governed by their respective licences and terms. Site content (brands, copy, typography, graphic design and audiovisual elements) belongs to Globodain or its licensors. Reproduction, distribution or public communication without prior authorisation is prohibited, except as permitted by law.

Each party shall treat as confidential all non-public information of the other obtained in the commercial relationship — including technical, commercial, financial, security or customer-related information — and shall use it only to perform the service or to comply with law. Excluded is information that is public without breach, that the receiving party already lawfully possessed, or that must be disclosed by legal or authority mandate, in which case the other party will be notified where legally possible.

Confidentiality obligations survive termination as set in the signed contract or, failing that, for at least three (3) years from cessation, without prejudice to indefinite protection of trade secrets under applicable law.

Processing of personal data through the website and, generally, where Globodain acts as controller is governed by the Privacy Policy. When, in delivering Orbit or other services, Globodain accesses Client systems or data as processor, the processing annex executed with the proposal shall apply, together with the Client’s documented instructions.

• Privacy Policy

The MCI product is governed by its own terms of use and policies at mci.globodain.com. Etedata, Corebrain and Ask Intelligence may include additional particular conditions, data-processing annexes and liability limitations in the relevant product contract. Education programmes and partnerships are governed by the specific agreements entered into, without prejudice to these Terms applying to use of the corporate site.

• MCI Terms of Use

Unless the proposal provides otherwise, Orbit and related services are billed monthly or, where offered and accepted by the Client, annually. An indicative fifteen percent (−15%) discount on the monthly equivalent may apply to annual billing, without creating an acquired right until confirmed in the proposal. All amounts are net of taxes, surcharges and withholdings legally due, which shall be charged or borne in accordance with applicable tax law.

Initial term, renewal — tacit or express — and notice for non-renewal or termination shall be set in the proposal or SOW. Absent a specific agreement, either party may decline to renew at the end of the contracted period, notifying the other with reasonable advance notice and, in any event, in accordance with any periods stated in the contractual documents.

Upon termination for any reason, the Client shall revoke, as soon as practicable, all access, credentials and privileges granted to Globodain or its personnel. Globodain shall return or destroy personal data under the processing engagement in accordance with the processing annex and the Client’s instructions, unless a legal obligation requires retention for a defined period. Termination shall not release the parties from obligations already accrued.

Amounts already accrued for services actually performed — including the initial audit where it has been wholly or partly executed under the engagement — shall be payable on the terms of the proposal, regardless of the ground for termination, without prejudice to remedies available by law in case of breach.

The website is provided “as is” and as available. To the fullest extent permitted by Spanish law applicable to B2B relationships, Globodain shall not be liable for indirect damages, lost profits, loss of opportunity, loss or corruption of data, or business interruption arising from use of or inability to use the site.

Regarding professional services, Globodain does not warrant outcomes of certifications, external audits, administrative inspections or third-party opinions. In particular, it shall not be liable for fines, orders, judgments or losses arising from the Client’s regulatory non-compliance; nor for operations, configurations, decisions or processing outside contracted scope; nor for errors, omissions or acts of third parties not controlled by Globodain, including the Client when acting outside coordinated engagement instructions.

Except for wilful misconduct or gross negligence, Globodain’s aggregate liability to the Client for all claims arising from a contracted professional service shall be limited to amounts actually paid by the Client to Globodain in the twelve (12) months before the event for the affected service, or any lower sum set in the contract. Nothing in these Terms limits liability that cannot be excluded or limited by mandatory law.

Users shall use the site in accordance with law, good faith and public order. It is prohibited, without limitation, to use the site for unlawful purposes; introduce malware or harmful code; attempt unauthorised access to systems, accounts or data; engage in abusive mass scraping or extraction of content; impersonate third parties; or use commercial-intelligence signal or reports for unlawful activity, fraud or abuse of inside information. Globodain may restrict, suspend or deny access upon reasonable suspicion of abuse, without prejudice to available legal remedies. References to experience or partners (including BBVA, Banco Santander or Globant) are informational; binding obligations appear only in the proposal or SOW.

These Terms are governed by and construed in accordance with Spanish law. For disputes arising from use of the site or B2B contracting with Globodain, the parties, waiving any other venue that might apply, submit to the courts of the city of Seville (Spain), unless mandatory law provides otherwise.

For questions about these Terms, contact Globodain at info@globodain.com. Globodain may update these Terms when appropriate for legal, technical or business reasons. The effective date at the top of this document identifies the applicable version. Continued use of the site after an update constitutes acceptance of the changes to the extent permitted by law. Already signed contracts or proposals may be amended only by written agreement of the parties.