Operations leadership
A more efficient model
One owner that integrates systems and cuts manual work month by month.
Iris Global is reinforcing its operating capacity. Globodain sustains efficiency as a continuous service.
Iris Global| Applied use caseGlobodain’s analysis of the operating appointment, network scale (~1,600 / 15,000+) and fifth anniversary, and where Orbit sustains that agenda as a monthly service.
Applied use case | Independent Globodain analysis
Context
Transformation already has dates. And the network is already at scale.
Public Iris Global milestones that set the operating and brand agenda.
10 Jun 2021
Iris Global is launched
Assistance brands of Grupo Santalucía unified into one platform.
Iris Global | nota de prensa
Jun 2025
Fourth anniversary
More than 1,500 employees and a network of more than 15,000 collaborators; IAG Core Partner.
Iris Global | 4º aniversario
Jun 2026
Fifth anniversary
Nearly 1,600 professionals; brand study 4.6/5 and international projection.
SegurosNews | Muy Segura
Jul 2026
Javier Cano, Chief Operating Officer
Reinforce operating capacity and drive transformation toward a more efficient model.
Muy Segura | Seguros TV
2026–27
Digital operational resilience
DORA requires insurers to keep continuous evidence on ICT and third parties.
Reglamento (UE) 2022/2554
The challenge
The scale is already there. The operating model has to keep up.
Where friction shows up in assistance and insurance
- 01Different systems across HQ, contact centre and the collaborator network
- 02Incident coordination that still asks for manual work
- 03Compliance evidence scattered across vendors and teams
- 04DORA and GDPR ask for continuous monitoring, not an annual report
- 05Transformation is announced; integration lags
- 06Without a single owner, every improvement opens another project
The figures
A network already running at scale. Efficiency is decided there.
Figures from public fifth-anniversary and operating-appointment sources.
1.600
professionals on staff (approx., 5th anniversary)
SegurosNews | Muy Segura
15.000+
specialised collaborators and providers in the network
SegurosNews | Iris Global
4.6 / 5
overall score in the brand perception study
SegurosNews
Who else touches operations
- Red de colaboradoresRepair firms, law offices and health providers; each with their own systems
- Integradores y BPOContact-centre and digitisation projects; usually close by phase
- Asesoría legal / complianceInterprets rules; does not integrate or monitor the stack continuously
The network is already there. Orbit sustains efficiency by integrating, automating and auditing continuously.
Globodain’s reading
Iris Global already has the scale and the operating mandate. What is missing is a continuous layer that integrates systems, automates manual work across staff and network, and keeps the infrastructure aligned with DORA, GDPR and insurance supervision.
Globodain analysis of public sources
Three fronts
Where Orbit fits in Iris Global’s agenda.
Each row starts from a public Iris Global move and describes what Globodain Orbit would add as a marketed monthly service.
Iris Global’s move
Front
What Globodain adds
01Chief Operating Officer (Jul 2026): reinforce operating capacity and a more efficient model for clients and partners
Operating efficiency
What Globodain adds |Integrate existing systems, automate manual work in assistance and insurance, and deliver monitoring and compliance as a monthly service with a single owner.
02Nearly 1,600 professionals and more than 15,000 collaborators: scale that multiplies coordination and operating risk
Integrated network
What Globodain adds |Integrate and automate systems across staff and network, cut manual tasks and align infrastructure with DORA and GDPR through continuous audit and monitoring.
03Fifth anniversary: advance as a reference in assistance through innovation, excellence and people
Sustained innovation
What Globodain adds |Reliable, compliant systems in production: adapt what exists, automate manual work and keep legal alignment, instead of one-off reports.
What we propose
Orbit as an operating layer alongside Iris Global’s transformation.
Globodain does not replace the operations team or the network: it covers integration, automation, compliance and monitoring as a monthly service.
Assistance and network
Less friction between systems
Staff and collaborators connected without rewriting every process by hand.
Compliance and ICT
Evidence on a continuous basis
DORA, GDPR and insurance supervision with monitoring in production.
Expected impact
More useful capacity on the same network.
When integration, automation and compliance no longer depend on one-off projects.
×1.8
useful capacity at period end versus operating without a continuous layer
−28 pts
of time returned to service
6 → 1
technical fronts, one monthly service
Illustrative scenario, not a forecast or an Iris Global result. Index 100 = capacity at the start.
How it works
A monthly rhythm, not a project that closes.
The same cycle for assistance and insurance operations, coordinated with Operations leadership.
- 01
Diagnosis
Systems, manual flows and regulatory exposure of operations.
- 02
Integration
Connect staff, contact centre and the collaborator network.
- 03
Automation
Repeated tasks become traceable and measurable.
- 04
Monitoring
Compliance, ICT and third parties watched continuously.
Benefits
What Iris Global gains in day-to-day operations.
01
A more efficient model
Less manual work around assistance.
02
Network under control
Collaborators and systems aligned to one rhythm.
03
Compliance in production
DORA and GDPR with evidence month by month.
04
Innovation without friction
Improvements on infrastructure that is already compliant.
05
A single owner
Integration, audit and monitoring inside Orbit.
06
Scales with growth
The service adjusts as the network grows.
Scope and limits
What Globodain brings and what it does not.
What we do
- Integration and automation of assistance and insurance systems
- Continuous audit, compliance and technology monitoring
- A monthly service with a single owner that scales with the network
Where our role ends
- We do not speak for Iris Global or Grupo Santalucía
- We do not certify legal conformity or issue legal opinions
- We do not replace Operations leadership or the collaborator network
This case describes how Globodain Orbit could support Iris Global’s operating agenda. It is Globodain’s own analysis from public information, not an agreement or an ongoing project with Iris Global.
Why Globodain
Continuous engineering for assistance operations at scale.
We describe applicable capabilities, not a commercial relationship with Iris Global.
- 01
Integración
HQ, contact-centre and network systems on one map.
- 02
Automatización
Manual flows turned into traceable processes.
- 03
Auditoría técnica
Stack, third parties and operating surface under review.
- 04
Cumplimiento
DORA, GDPR and insurance supervision on real use.
- 05
Monitorización
Alerts when systems, vendors or rules change.
- 06
Ciberseguridad
Controls over assistance and people data.
Running assistance or insurance at scale? Let’s review the model.
Rubén Ayuso reviews systems, regulation and what Orbit can automate continuously with you.
Globodain’s own analysis from public sources. Iris Global and Grupo Santalucía do not take part or endorse it. Figures per sources; scenarios are indicative.
